General Woman's nude photos exposed by tech support

[The Helper]

A Sacramento woman says a tech support engineer in India managed to expose her secrets and make charges to her credit card after she called him with a desperate request.

There's no getting around the fact that Tara Fitzgerald was faced with an embarrassing situation and a 14-year-old daughter in the house.

"I was missing pictures on my computer. And they were personal pictures and I didn't feel comfortable," said Fitzgerald.

They were extremely personal pictures intended only for her boyfriend.
"I couldn't find them on my computer and that made me nervous," said Fitzgerald.

So she called Dell support for help with her new Dell computer and delicate problem. She was connected to a Dell support contractor in Mumbai, India named Riyaz Shaikh.

"I trusted him. I trusted him because he was a Dell technician and I don't like the cyberworld, you're so vulnerable," said Fitzgerald.

She gave the technician permission to access her computer remotely and watched as he found the pictures and downloaded them.

"Oh yeah, I'm totally convinced. I watched him take the pictures out of my e-mail. I watched him," said Fitzgerald.

Woman's nude photos exposed by tech support

A Sacramento woman had her private pictures exposed by an outsourced Dell employee in India.

abc7news.com

 

[ElderKingpin]

i wouldnt want any photos of the lady in the video

[sarcasm] Anyway. this is a great way to improve customer service. Thanks dell! [/sarcasm]

 

[Winterherz]

that's gotta be embarrassing for the daughter....

...she should have approached the police, not the media..after 1 year? that tech support had unauthorized access to her dell credit card

wrong move?

 

[Sevion]

This is why I NEVER let anyone touch my computer unless I'm sitting there with the ability to instantly lock them out (TeamViewer).

 

[Sim]

That's why I learn myself how to deal with my own things.

 

[moonrose]

That's why I learn myself how to deal with my own things.

thats what exactly i was going to say, stupid ppl need to learn to use their computers more, and then stuff like this cant happen.

 

[Sevion]

Rofl. I always do things myself. I just Google it

 

[FireCat]

Seriously? :nuts:
That's really stupid move on her part, but the guy is a scumbag as well.

 

[KillerChi]

Seriously? :nuts:
That's really stupid move on her part, but the guy is a scumbag as well.

Agreed. Maybe before you let them touch your comp, maybe you should've moved them off your comp or something? Oh, too stupid to do so?

 

[sqrage]

thats what exactly i was going to say, stupid ppl need to learn to use their computers more, and then stuff like this cant happen.

Exactly. You wouldn't buy a car if you're not planning on learning to drive it. So why buy a computer if you're not planning on learning how to use it properly?

Then again most people don't know how to fix their own cars either...but that's their own fault again.

 

[Slapshot136]

Exactly. You wouldn't buy a car if you're not planning on learning to drive it. So why buy a computer if you're not planning on learning how to use it properly?

Then again most people don't know how to fix their own cars either...but that's their own fault again.

I don't see this as an acceptable answer.. your not going to be able to learn how everything that you use works after a certain point (possibly in the future once technology is even more advanced and complicated), you may be able to muddle through it, but sometimes messing with stuff you don't understand just because you read it on google isn't a good idea..

that said, I don't get why people even take naked pictures of themselves and leave them in a digital format.. if they only wanted their boyfriend to see it, then just show the boyfriend what he wants to see and move on, no need for physical pictures

 

[seph ir oth]

I've seen a guy's gay porn collection while at work (I'm an IT guy myself) ... he was in some of his own shots ... I'm deeply scarred.

 

[Never_Quit]

This is why I NEVER let anyone touch my computer unless I'm sitting there with the ability to instantly lock them out (TeamViewer).

To prevent tech support from downloading pictures of yourself nude?

Her bf could have posted them online too.

 

[Jimpy]

Nude photos on a computer that is connected to the internet deserves no sympathy. The benefits of poor thought as demonstrated here are going to be cultivated.

 

[YourFace]

Nude photos on a computer that is connected to the internet deserves no sympathy. The benefits of poor thought as demonstrated here are going to be cultivated.

Everyone makes a mistake. So she likes intercourse and exposing herself to her boyfriend. It doesn't mean she deserves this. Furthermore, it was Dell, a famous world wide computer manufacturer, that she called. Considering there are hackers who expose nude pictures working for that company shows how corrupt and indifferent the large companies can be.

 

[undeadorcjerk]

Did anyone read the article? The man didn't hack her computer. He was given remote access to it to help her find her photos that she didn't want her 14-year old daughter to find.

Considering there are hackers who expose nude pictures working for that company shows how corrupt and indifferent the large companies can be.

This example is in no way showing how corrupt large companies can be. This shows that humans in their own right are self centered and only search for their personal gain.

 

[YourFace]

Did anyone read the article? The man didn't hack her computer. He was given remote access to it to help her find her photos that she didn't want her 14-year old daughter to find.



This example is in no way showing how corrupt large companies can be. This shows that humans in their own right are self centered and only search for their personal gain.

Well this is still Dell's fault for trusting foreigners to examine people's computer and solve problems based on any information they choose to ask. If anything happens, Dell can't catch the culprit, making their only choice to compensate or use all their power to disclaim the people's charges. In this case, it could be the latter. Pretty corrupt in my opinion

 

[PureOwnage]

Most Dell employee representatives are from India. Trust me. I contacted Dell about my old PC 6 times and they all had indian names (plus it said contacted from india).

@Offtopic:

Spoiler

Uh Oh... they found her /b/ folder

 

[Dan]

because dell can make sure they hire only people with amazing moral standards?!? You can't know some things about a person... people make mistakes. until they are outsourcing to robots, they are not directly responsible for what happened; however, are responsible for correcting the problem at hand (through means of compensation for her and termination for him).

 

[FireCat]

people make mistakes. they are not directly responsible for what happened

What he did! That wasn't a mistake