Technology 45 Out of 50 Electronics Companies Illegally Void Warranties After Independent Repair

Discussion in 'Headline News' started by tom_mai78101, Oct 12, 2018 at 12:47 PM.

  1. tom_mai78101

    tom_mai78101 The Helper Connoisseur / Ex-MineCraft Host Staff Member

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    When you buy a game console, smartphone, dryer, vacuum cleaner, or any number of other complicated electronics, there’s usually a sticker or a piece of paperwork telling you that trying to repair the device yourself will void your warranty. That’s illegal under the federal Magnuson-Moss Warranty Act. Companies offering a warranty on their goods aren’t allowed to void that warranty if the user attempts to repair it themself, but that doesn’t stop the company from scaring customers into thinking it’s true.


    It’s such a huge problem that US PIRG—a non-profit that uses grassroots methods to advocate for political change—found that 90 percent of manufacturers it contacted claimed that a third party repair would void its warranty. PIRG researched the warranty information of 50 companies in the Association of Home Appliance Manufacturers (AHAM)—an industry group of notorious for lobbying to protect is repair monopolies—and found that 45 of them claimed independent repair would void their warranty.

    PIRG poured over the documentation for 50 companies such as Bissell, Whirlpool, and Panasonic to document their warranty policies. When it couldn’t find clear language about warranty and repair, it reached out to the companies via their customer service lines. The overwhelming majority of the companies told PIRG that independent repair would void the warranty.


    Read more here. (Motherboard VICE)
     

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