L
Larry Davis
Guest
Hello: "Issues" still remain... I have spent considerable time amd money in
calls to Battle.net Technical Support persons and after removing portions of
my computers software (Ethernet hardware support as instructed by said
persons) and deleting cashes, etc. it seems to me that you just do not want
to accept the responsibility that your server provider(s) suck! I'm still
getting "Your Connection Has Been Interrupted" errors on the U.S. East
Realm! Lets get real and put the blame where it lies... I have lost
connections, along with other partied players, a number of times to
numerous to count in the last few weeks... This has resulted in a gameplay
which is increasingly dissatisfying not to mention the lost time,
experience, items, etc. When the connection is lost and the server comes
back up the "Game Does Not Exist" error is given for all players in the
given game. This has occurred even when players are in town trading or
standing still and/or communicating with each other. IT IS NOT OUR
COMPUTERS IT IS THE SERVER.
In addition another problem has now surfaced with Necromancer Characters in
that golems and other minions are disappearing when traveling from one act
to another (example: act 4 to act 5) and also when traveling from one area
to another within an act (example: from City of the Dammed to River of
Flame) this also has occurred numerous times and has cost several items
worth time and gold when Iron Golems are lost!
I have recommended your games to numerous other persons and praised your
efforts to exclude cheaters from the Realms so as to even the playing
fields. However, I'm having serious doubts about doing this in the future
if you cannot fix these problems in a reasonable time period and accept what
your supporters are telling you are the problems within the U.S. East Realm.
Also might I suggest that you investigate the feasibility of allowing
persons to move characters from one Realm to another which is not
experiencing these problems... Thank You! Sincerely; Larry Davis,
[email protected] (219) 988-4843.
P.S. I look forward to your timely response, and repair of the U.S. East
Realm...
----- Original Message -----
From: "MTande.Support" <[email protected]>
To: <[email protected]>
Sent: Wednesday, July 25, 2001 4:25 PM
Subject: RE: Diablo II: LOD - Battle.net
>
>
> Hi,
>
> Thank you for informing us about this. The connection problems are due to
> the large amount of people that are trying to log on to Battle.net at the
> same time. If you are getting connected to another realm, getting "Player
> not found", "Your cd key is used by...", "Server Down", "No realms
> available" error messages or any other similar connection problems with
> Battle.net, please try logging on another time. I am sorry for any
> inconvenience that this may have caused you. This problem should be a
> temporary problem with our Battle.net servers and should be fixed as soon
as
> possible. If this problem does not get fixed, please reply back to me.
You
> can also check our support site for the latest troubleshooting tips at:
> http://www.blizzard.com/support/index.asp?Action=Solution&BugID=247
>
> Occasionally servers will be taken down to update software or to make
> changes or enhancements to the hardware. If we find any problems that
could
> contribute to server crashes or splits, we will be taking action in order
to
> prevent this. If we are forced to take down a realm server, we will get
it
> back up and running as soon as possible. We appreciate your understanding
> in this and we will be doing everything we can to ensure that your Diablo
II
> experience on Battle.net is enjoyable and fair.
>
> We appreciate your patience if you run into any server related problems.
> One of the highest priorities at Blizzard Entertainment is to constantly
> improve and maintain the stability of Battle.net, thus ensuring its
> integrity for all future games. We are constantly striving to achieve a
> greater gameplay experience, and we dedicate ourselves to providing the
best
> value to our customers. We are adding more servers and increasing
bandwidth
> to accommodate the influx of players.
>
> As improvements are made and as news on the Realms becomes available, we
> will inform Diablo II players by making posts to the Battle.net Realm
Status
> forum: http://www.battle.net/forums/diablo2-realmstatus/. We urge players
> interested in Battle.net news to periodically check this forum, as well as
> the Battle.net home page: http://www.battle.net.
>
> {MI651}
>
> Regards,
> Marty T.
> Technical Support
> Blizzard Entertainment
> http://www.blizzard.com/support
> If you respond to this email, please attach all previous messages and
files
> relating to this issue.
>
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Tuesday, July 24, 2001 10:26 AM
> To: [email protected]
> Subject: Diablo II: LOD - Battle.net
>
>
> Name: Larry Davis
> Email: [email protected]
> CPU Model: Pentium III
> CPU Speed: 1000
> System RAM: 129-256
> Video Card: nVidia GeForce2 GTS
> Sound Card: SB PCI 64
> Operating System: Windows 98
> Internet Provider:
> Game: Diablo II: LOD
> Error Message: "Your Connection Has Been Interupted"
> ----- Problem Description -----
>
> I have had my connection to BattleNet Interupted several times after
> extended play. When attempting to rejoin the game I receive the message
that
> the "Game Does Not Exist" and I'm unable to rejoin the game... This is
> exceedingly frustrating when you are dropped from a game by BattleNet
after
> a extended effort and are not able to rejoin the game! I have lost several
> items, experience, and time as a result of this and have had to repeat
> several areas over inorder to advance my character in the game. This
seems
> to be happening a lot more with the expansion games also. What can be done
> to lessen the chances of this occurring in the future? Is your server
> provider aware of these gliches and/or is this deliberate on their part?
> Please respond to these questions as soon as possible. Thank You; Larry
> Davis, [email protected] (219) 988-4843.
>
calls to Battle.net Technical Support persons and after removing portions of
my computers software (Ethernet hardware support as instructed by said
persons) and deleting cashes, etc. it seems to me that you just do not want
to accept the responsibility that your server provider(s) suck! I'm still
getting "Your Connection Has Been Interrupted" errors on the U.S. East
Realm! Lets get real and put the blame where it lies... I have lost
connections, along with other partied players, a number of times to
numerous to count in the last few weeks... This has resulted in a gameplay
which is increasingly dissatisfying not to mention the lost time,
experience, items, etc. When the connection is lost and the server comes
back up the "Game Does Not Exist" error is given for all players in the
given game. This has occurred even when players are in town trading or
standing still and/or communicating with each other. IT IS NOT OUR
COMPUTERS IT IS THE SERVER.
In addition another problem has now surfaced with Necromancer Characters in
that golems and other minions are disappearing when traveling from one act
to another (example: act 4 to act 5) and also when traveling from one area
to another within an act (example: from City of the Dammed to River of
Flame) this also has occurred numerous times and has cost several items
worth time and gold when Iron Golems are lost!
I have recommended your games to numerous other persons and praised your
efforts to exclude cheaters from the Realms so as to even the playing
fields. However, I'm having serious doubts about doing this in the future
if you cannot fix these problems in a reasonable time period and accept what
your supporters are telling you are the problems within the U.S. East Realm.
Also might I suggest that you investigate the feasibility of allowing
persons to move characters from one Realm to another which is not
experiencing these problems... Thank You! Sincerely; Larry Davis,
[email protected] (219) 988-4843.
P.S. I look forward to your timely response, and repair of the U.S. East
Realm...
----- Original Message -----
From: "MTande.Support" <[email protected]>
To: <[email protected]>
Sent: Wednesday, July 25, 2001 4:25 PM
Subject: RE: Diablo II: LOD - Battle.net
>
>
> Hi,
>
> Thank you for informing us about this. The connection problems are due to
> the large amount of people that are trying to log on to Battle.net at the
> same time. If you are getting connected to another realm, getting "Player
> not found", "Your cd key is used by...", "Server Down", "No realms
> available" error messages or any other similar connection problems with
> Battle.net, please try logging on another time. I am sorry for any
> inconvenience that this may have caused you. This problem should be a
> temporary problem with our Battle.net servers and should be fixed as soon
as
> possible. If this problem does not get fixed, please reply back to me.
You
> can also check our support site for the latest troubleshooting tips at:
> http://www.blizzard.com/support/index.asp?Action=Solution&BugID=247
>
> Occasionally servers will be taken down to update software or to make
> changes or enhancements to the hardware. If we find any problems that
could
> contribute to server crashes or splits, we will be taking action in order
to
> prevent this. If we are forced to take down a realm server, we will get
it
> back up and running as soon as possible. We appreciate your understanding
> in this and we will be doing everything we can to ensure that your Diablo
II
> experience on Battle.net is enjoyable and fair.
>
> We appreciate your patience if you run into any server related problems.
> One of the highest priorities at Blizzard Entertainment is to constantly
> improve and maintain the stability of Battle.net, thus ensuring its
> integrity for all future games. We are constantly striving to achieve a
> greater gameplay experience, and we dedicate ourselves to providing the
best
> value to our customers. We are adding more servers and increasing
bandwidth
> to accommodate the influx of players.
>
> As improvements are made and as news on the Realms becomes available, we
> will inform Diablo II players by making posts to the Battle.net Realm
Status
> forum: http://www.battle.net/forums/diablo2-realmstatus/. We urge players
> interested in Battle.net news to periodically check this forum, as well as
> the Battle.net home page: http://www.battle.net.
>
> {MI651}
>
> Regards,
> Marty T.
> Technical Support
> Blizzard Entertainment
> http://www.blizzard.com/support
> If you respond to this email, please attach all previous messages and
files
> relating to this issue.
>
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Tuesday, July 24, 2001 10:26 AM
> To: [email protected]
> Subject: Diablo II: LOD - Battle.net
>
>
> Name: Larry Davis
> Email: [email protected]
> CPU Model: Pentium III
> CPU Speed: 1000
> System RAM: 129-256
> Video Card: nVidia GeForce2 GTS
> Sound Card: SB PCI 64
> Operating System: Windows 98
> Internet Provider:
> Game: Diablo II: LOD
> Error Message: "Your Connection Has Been Interupted"
> ----- Problem Description -----
>
> I have had my connection to BattleNet Interupted several times after
> extended play. When attempting to rejoin the game I receive the message
that
> the "Game Does Not Exist" and I'm unable to rejoin the game... This is
> exceedingly frustrating when you are dropped from a game by BattleNet
after
> a extended effort and are not able to rejoin the game! I have lost several
> items, experience, and time as a result of this and have had to repeat
> several areas over inorder to advance my character in the game. This
seems
> to be happening a lot more with the expansion games also. What can be done
> to lessen the chances of this occurring in the future? Is your server
> provider aware of these gliches and/or is this deliberate on their part?
> Please respond to these questions as soon as possible. Thank You; Larry
> Davis, [email protected] (219) 988-4843.
>
