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In this latest post by EdwardH from Blizzard Gold Memory Tester is mentioned as well as mismatched Ram. Also, anyone in the Irvine CA area with the problems mentioned below Blizzard wants to hear from you.
http://forums.battle.net/opensupport/posts/qe/25132.shtml
Subject: Repost - Warcraft III errors request
From: EdwardH
Date: Sat Jul 6 15:47:11
We have been unsuccessful in reproducing BOTH the black screen
problem or the Fatal Error 'memory cannot be read' problem
in-house. Because we want to get this solved as soon as possible I am making a request to see if anyone in the Irvine California area that has one of these problems can bring their system to our office in Irvine California so we can work on resolving this problem as soon as possible.
It is very important that you have already tried all of the
previous suggestions that we have posted and still are getting
problems with the game.
For 'memory could not be read' -
http://forums.battle.net/opensupport/posts/vc/24409.shtml
and also the following:
We have gotten reports of crashing, freezing, and memory read
error messages being solved by removing bad or mismatched RAM from machines. If you would like to test your RAM to make sure it is performing as it should we recommend downloading and using a RAM testing program.
We have heard good results from using the program called GoldMemory for testing RAM. If you need a program to do this try doing a search on the web or use the link provided to get a program from www.download.com (
http://download.com.com/3120-20-0.html?qt=ram+tester&tg=dl-2001)
The link to GoldMemory’s website is: http://www.goldmemory.cz/
Unfortunately we cannot provide support for using these programs but they should come with well documented readme's to get you started on how to use them.
Download and install the latest chipset drivers for your
motherboard. Check the motherboard manufacturer's website for
updated chipset drivers, first. If you can't find updated drivers
at the manufacturer's website, the next two most common locations for chipset drivers are http://www.viaarena.com/?PageID=2 and http://www.intel.com/support/chipsets/
Set the Warcraft III refresh rate and basic settings:
Download and run War3.reg (
http://ftp.blizzard.com/pub/war3/other/war3.reg) to set the refresh rate to 60 and setup the game to use some basic settings.
Sometimes this error will occur if your computer gets too hot, so
anything you can do to lower the operating temperature of your
computer might be useful. Lowering the clock speed will lower the
operating temperature. You should also make sure that your
processor is adequately cooled with a cooling fan and heatsink.
Your processor manufacturer has specific recommendations for
cooling fans for some of their chips.
For black screen - http://www.blizzard.com/support/?id=awr0512p
Please post an email address if you are able to bring in your
system to our office in Irvine California that is having one of
these problems and I will contact you directly about this. If you
are uncomfortable about posting your personal email address please make a temporary email address from hotmail or yahoo.
--Edward H.
http://forums.battle.net/opensupport/posts/qe/25132.shtml
Subject: Repost - Warcraft III errors request
From: EdwardH
Date: Sat Jul 6 15:47:11
We have been unsuccessful in reproducing BOTH the black screen
problem or the Fatal Error 'memory cannot be read' problem
in-house. Because we want to get this solved as soon as possible I am making a request to see if anyone in the Irvine California area that has one of these problems can bring their system to our office in Irvine California so we can work on resolving this problem as soon as possible.
It is very important that you have already tried all of the
previous suggestions that we have posted and still are getting
problems with the game.
For 'memory could not be read' -
http://forums.battle.net/opensupport/posts/vc/24409.shtml
and also the following:
We have gotten reports of crashing, freezing, and memory read
error messages being solved by removing bad or mismatched RAM from machines. If you would like to test your RAM to make sure it is performing as it should we recommend downloading and using a RAM testing program.
We have heard good results from using the program called GoldMemory for testing RAM. If you need a program to do this try doing a search on the web or use the link provided to get a program from www.download.com (
http://download.com.com/3120-20-0.html?qt=ram+tester&tg=dl-2001)
The link to GoldMemory’s website is: http://www.goldmemory.cz/
Unfortunately we cannot provide support for using these programs but they should come with well documented readme's to get you started on how to use them.
Download and install the latest chipset drivers for your
motherboard. Check the motherboard manufacturer's website for
updated chipset drivers, first. If you can't find updated drivers
at the manufacturer's website, the next two most common locations for chipset drivers are http://www.viaarena.com/?PageID=2 and http://www.intel.com/support/chipsets/
Set the Warcraft III refresh rate and basic settings:
Download and run War3.reg (
http://ftp.blizzard.com/pub/war3/other/war3.reg) to set the refresh rate to 60 and setup the game to use some basic settings.
Sometimes this error will occur if your computer gets too hot, so
anything you can do to lower the operating temperature of your
computer might be useful. Lowering the clock speed will lower the
operating temperature. You should also make sure that your
processor is adequately cooled with a cooling fan and heatsink.
Your processor manufacturer has specific recommendations for
cooling fans for some of their chips.
For black screen - http://www.blizzard.com/support/?id=awr0512p
Please post an email address if you are able to bring in your
system to our office in Irvine California that is having one of
these problems and I will contact you directly about this. If you
are uncomfortable about posting your personal email address please make a temporary email address from hotmail or yahoo.
--Edward H.
