The following is copied from the EA tech support site: (
http://eatech.custhelp.com/cgi-bin/...T0xODImcF9zb3J0X2J5PWRmbHQmcF9wYWdlPTE*&p_li= )
----
If the serial number was lost, will not install the game or cannot be read, then please Email
[email protected]
Include:
1) Scanned picture or take a digital picture of the Back of CD disk "printed side" attach it to the email along with your:
2) Name, Address, Email, Phone Number, game, and the problem.
Or
Fax the following information to us at 650-628-5900:
PRINT CLEARLY!!
1) Name
2) Phone number
3) Address
4) Email address
5) A photo copy of the back CD disk"printed side".
After receiving this information we will fax you back or email a serial number within 24 hours. (Or specify the method that you would like to be contacted.) You may also wish to exchange it at the store you purchased it from as defective software.
IMPORTANT!!!
If the case was lost or thrown away, or the previous information cannot be provided, then you must return the CD-ROM and CD-ROM case to EA Warranty with the following information:
1) Phone number
2) Address
3) Copy of the receipt
4) A note stating that the serial number is defective.
A new disk will be mailed out with a new serial number.
The address to write to is:
EA Customer Warranty
P. O. Box 9025
Redwood City, CA 94065-9025
If you would like to speak to a representative, our warranty department may be contacted at: (650) 628-1900, or via email at:
[email protected]