E-mail probs and XP.

[Grimlock]

OK kiddies here's a good one for ya. SOmeone fomr work.


I have recently bought a Dell laptop with Win XP Home edition. It's
> >all working fine except that I can't get an email account to work.
> >
> >A set up a freeserve account but they demand that phone sends it's
> >number
>
> >or
> >they disconnect you. I have removed this from my system because PABX
> (dial
> >9
> >for outside line) numbers are often with-held.
> >
> >I checked out Tiscali, who said nothing about withheld phone numbers.
> >So
> I
> >set up [email protected]. It worked fine from home, but via
> >a
> dial
> >9 for outside line phone it would not send emails. I checked all the
> >settings pop3 and SMTP but still no joy.
> >
> >In desparation, I created a new account [email protected].
> This
> >works fine from any phone. So I copied the connection and changed the
> >account login details to suit the original.
> >
> >The copy works just like the "faulty" connection - emails cannot be
> >sent, but come in fine.
> >
> >I suspected that Outlook Express could be the problem (finding the
> >POP
> and
> >SMTP parameters is not easy, so installed Opera which is more
> configurable
> >and less prone to virus attacks. Again David.elliott1@ works fine but
> >david.design@ will not send emails - or rather the tiscali server
> >kicks them back. Servers are "pop.tiscali.co.uk" and
> >"smtp.tiscali.co.uk"
> >
> >I have tried tiscali tech support by email, but they are going
> >through
> the
> >obvious stuff and ask questions already covered in my emails. I
> >wanted to narrow things down a bit.
> >
> >Question 1:
> >I don't think I have missed anything with my connections. Is it
> >possible for the Tiscali SMTP server to "forget" the setting for an
> >active account? Is worth the cost of a 50p per minute call to ask
> >them to delete the david.design account so I can recreate it?
> >
> >Regards
> >
> >Dave Elliott

 

[cloudberry]

Could it be that there is some kind of restriction against sending emails unless you're on the right connection? Let me give you all an example:

I have an E-mail adress that I obtained from my University. I can check this mail at home, but I can't send any emails from this adress unless I'm on the University's IP-range. They recommend that I use my ISP's SMTP server if I'm going to send any e-mails from this adress unless I use their connection. This was a huge problem back when I didn't use my Uni as my ISP. I always had to use the E-mail adress that came with my former ISP, instead of the one I wanted to use, the one my Uni got for me.

So, if this is the problem, there might not be a way to solve it at all. Though, if you're sure that one of the addresses seems to work fine, contact the Tiscali customer support, and tell them to delete that previous account that has an error in it.

 

[Rapmaster]

That's what I thought... but do I understand correctly that a modem is being used to dial in to the same ISP from either location?

In that case, as long as the internet connection is working....everything should work fine. The ISP would have to have some very weird settings in order for the mail server to restrict you based on the phone number you are calling from. I mean, its possible but I'm not sure what the point is.


You might want to try making sure that you have your log in name on the servers set to your full email address (with the @tiscali.co.uk in it... some servers require that.) If it already has that, try just the username.

The SMTP server might require authentication-- there should be a checkbox in OE's Account settings to set this up. Tell it to use the same as the Incoming (POP) server.

But I'm a bit confused as to what the phone number has to do with any of this.

 

[Grimlock]

the phone nuymber is relevant ebcause he is logging in form 2 different locations, and one of the you have to dial an outside line form. His original account won't work on the dial 9 to get outside number line, but the new one will, even though they have the same details.