If you feel you were unjustly muted, contact
[email protected] with an explanation
They will explain the reason for muting and they will decide if they feel like unmuting you.
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This trojan probably came from some hack you were using on battle.net (obviously it was used to steal your cd key so it is probably related to b.net)
If you get reports of someone using your CD key on battle.net, you can contact Blizzard (usually by phone for this type of thing.) They won't give you a new CD key but they will likely need to replace your entire set (your game CD itself). They will probably charge you $10 for this (Hey if you lose [or someone steals] the key to your house, you have to pay to have the locks changed)
Should you be one of the few people to experience problems with your CD key, we need to hear from you directly. Please call our technical support department.
When you contact Blizzard, you must have the following information ready for our representatives:
Your Name
Your Address
Your Phone Number and area code
The store (and its location) where you purchased the game
Your CD Key number
Please have your game box (with all contents) available
It is very important that if you receive a message stating that someone is already using your CD key on Battle.net that you (i) record the name of that person; and (ii) note the date and time that you attempted to log on.
If you purchased the game in North America, please contact our phone support department at (949) 955-1382 for CD-Key assistance or exchange the product at your place of purchase.
If you have any questions concerning this, please feel free to reply. You can also contact our sales department (1-800-953-SNOW or 1-949-953-SNOW).
