Laptop Crashing to Bluescreen

Andrewgosu

The Silent Pandaren Helper
Reaction score
716
I've been recently having some problems with my laptop, which tends to crash to the bluescreen one every couple of days and I'm now wondering if anyone can help me find a solution to stop the crashing.

A vague error report:
Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.768.3
  Locale ID:	1061

Additional information about the problem:
  BCCode:	3b
  BCP1:	00000000C0000005
  BCP2:	FFFFF960002109C7
  BCP3:	FFFFF8800887F7F0
  BCP4:	0000000000000000
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	768_1

I messed about a little bit and managed to open the .dmp file:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002109c7, fffff8800887f7f0, 0}

Probably caused by : win32k.sys ( win32k!vSpUpdateDirtyRgn+54b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002109c7, Address of the instruction which caused the bugcheck
Arg3: fffff8800887f7f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!vSpUpdateDirtyRgn+54b
fffff960`002109c7 a802            test    al,2

CONTEXT:  fffff8800887f7f0 -- (.cxr 0xfffff8800887f7f0)
rax=0000000000000103 rbx=fffff900c391a780 rcx=0000000001122e1c
rdx=0000000000000001 rsi=fffff900c2ce5a50 rdi=fffff900c29d15b0
rip=fffff960002109c7 rsp=fffff880088801c0 rbp=fffff880088802c4
 r8=fffff900c2ce5a50  r9=fffff900c2ce5a50 r10=0000000000000002
r11=fffff900c391a780 r12=fffff900c3aa95f0 r13=fffff88008880370
r14=fffff900c28d1930 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!vSpUpdateDirtyRgn+0x54b:
fffff960`002109c7 a802            test    al,2
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  uTorrent.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960002109c7

STACK_TEXT:  
fffff880`088801c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!vSpUpdateDirtyRgn+0x54b


FOLLOWUP_IP: 
win32k!vSpUpdateDirtyRgn+54b
fffff960`002109c7 a802            test    al,2

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!vSpUpdateDirtyRgn+54b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bdc4376

STACK_COMMAND:  .cxr 0xfffff8800887f7f0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!vSpUpdateDirtyRgn+54b

BUCKET_ID:  X64_0x3B_win32k!vSpUpdateDirtyRgn+54b

Followup: MachineOwner
---------

The only thing I could read from the debug message is probably that microTorrent is somehow not compatible with my 64-bit Windows 7 and, thus, is somehow crashing the system.

Any ideas, solutions etc.?

Thanks in advance.
 
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