- Reaction score
- 1,946
LG is reportedly pulling a McAfee pop-up ad from a controversial app that some of its monitors have stealthily installed on connected computers.
The app, LG Monitor App Installer, installs itself through a Windows Update alongside monitor driver updates. LG Monitor App Installer then pushes ads for a 30-day free trial for McAfee, as well as other software, via a pop-up on affected systems, multiple users have reported.
This has drawn negative attention recently, with complaints surfacing on Reddit and a subsequent video from YouTube channel Gamers Nexus. In the video, editor-in-chief Steve Burke said that the publication paid $1,200 for an LG UltraGear 3GX900A-B gaming monitor (the monitor’s price dropped to $600 two days later, Burke said) for testing and replicated the behavior “several times” across “multiple” Windows 11 systems.
After LG Monitor App Installer was installed, a pop-up appeared on the screen’s lower-right corner “on every single boot,” Burke said. Most of the time, the pop-up was a McAfee ad. The publication also reported seeing ads for LG Switch, LG Calibration Studio, LG Dual Controller, and LG Channels on rare occasions.
Following Gamers Nexus’ video, a Microsoft representative stated that the LG Monitor App Installer will no longer show pop-up ads for McAfee. In response to a social media post about the app, Pavan Davuluri, EVP of Windows and devices at Microsoft, said this week:
arstechnica.com
The app, LG Monitor App Installer, installs itself through a Windows Update alongside monitor driver updates. LG Monitor App Installer then pushes ads for a 30-day free trial for McAfee, as well as other software, via a pop-up on affected systems, multiple users have reported.
This has drawn negative attention recently, with complaints surfacing on Reddit and a subsequent video from YouTube channel Gamers Nexus. In the video, editor-in-chief Steve Burke said that the publication paid $1,200 for an LG UltraGear 3GX900A-B gaming monitor (the monitor’s price dropped to $600 two days later, Burke said) for testing and replicated the behavior “several times” across “multiple” Windows 11 systems.
After LG Monitor App Installer was installed, a pop-up appeared on the screen’s lower-right corner “on every single boot,” Burke said. Most of the time, the pop-up was a McAfee ad. The publication also reported seeing ads for LG Switch, LG Calibration Studio, LG Dual Controller, and LG Channels on rare occasions.
Following Gamers Nexus’ video, a Microsoft representative stated that the LG Monitor App Installer will no longer show pop-up ads for McAfee. In response to a social media post about the app, Pavan Davuluri, EVP of Windows and devices at Microsoft, said this week:
Microsoft responds to LG monitors installing McAfee ads on Windows
App is installed through Windows Update when certain LG monitors connect to a PC.
arstechnica.com
