Narks
Vastly intelligent whale-like being from the stars
- Reaction score
- 90
Alright, so I've recently purchased a laptop battery for my Dell laptop. To cut to the point:
The battery itself:
- it is flawed - it will refuse to charge the battery if the laptop is off (and will still still refuse when you turn the laptop on while the charger is plugged in)
- it only charges the battery when you plug in the charger while the laptop is on - and even then, sometimes it fails to work (I believe it is a timing issue)
- apart from these two flaws, works very well
- and may become an expensive paperweight if I completely discharge it (as per the two observations above, it should become impossible to charge) or simply over time (because Dell laptops are notorious at suddenly refusing batteries, according to my research)
The battery company:
- have been very nice as per their company policy, and have sent two replacements (the first battery didn't work at all, the third battery has the same flaw)
- have offered to let me keep the second flawed battery, AND give me a full refund on my money ($80 AUD).
The moral dilemma:
- should I accept the refund, or refuse?
I cannot decide, I feel strongly both ways (they've gone out of their way to try and help me, but they have sent me a faulty product which may become completely useless).
Thoughts?
The battery itself:
- it is flawed - it will refuse to charge the battery if the laptop is off (and will still still refuse when you turn the laptop on while the charger is plugged in)
- it only charges the battery when you plug in the charger while the laptop is on - and even then, sometimes it fails to work (I believe it is a timing issue)
- apart from these two flaws, works very well
- and may become an expensive paperweight if I completely discharge it (as per the two observations above, it should become impossible to charge) or simply over time (because Dell laptops are notorious at suddenly refusing batteries, according to my research)
The battery company:
- have been very nice as per their company policy, and have sent two replacements (the first battery didn't work at all, the third battery has the same flaw)
- have offered to let me keep the second flawed battery, AND give me a full refund on my money ($80 AUD).
The moral dilemma:
- should I accept the refund, or refuse?
I cannot decide, I feel strongly both ways (they've gone out of their way to try and help me, but they have sent me a faulty product which may become completely useless).
Thoughts?