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Returned devices are currently e-waste that can't be reassigned, per The Verge.
Humane AI Pins were returned at faster rate than they were sold between May and August, according to a report from The Verge on Wednesday. The AI gadget released in April to abysmal reviews, and Humane is now reportedly dealing with over $1,000,000 worth of returned product.
The AI Pin is a lapel pin that markets numerous features—like an AI voice assistant, camera, and laser projector—which its creators claim will replace smartphones as a go-to gadget. It costs $700 and requires a subscription that costs $24 per month, not including taxes and fees, for cloud storage, cellular data, and a number.
In June, The New York Times, citing two anonymous sources, reported that Humane had sold 10,000 of its AI devices. But today, only 7,000 sold units have not been returned, The Verge reported yesterday, citing someone "with direct knowledge." The Verge said it viewed internal sales data showing returns outpacing device/accessory sales of about $9,000,000. Internal data also reportedly revealed that 1,000 AI Pin orders were canceled before they even shipped.
Humane didn't respond to Ars Technica's request for comment. Company spokesperson Zoz Cuccias told The Verge that there were inaccuracies in The Verge's report, "including the financial data." However, Cuccias declined to share specifics with the publication, saying that Humane has "nothing else to provide as we do not comment on financial data and will refer it to our legal counsel.”
arstechnica.com
Humane AI Pins were returned at faster rate than they were sold between May and August, according to a report from The Verge on Wednesday. The AI gadget released in April to abysmal reviews, and Humane is now reportedly dealing with over $1,000,000 worth of returned product.
The AI Pin is a lapel pin that markets numerous features—like an AI voice assistant, camera, and laser projector—which its creators claim will replace smartphones as a go-to gadget. It costs $700 and requires a subscription that costs $24 per month, not including taxes and fees, for cloud storage, cellular data, and a number.
In June, The New York Times, citing two anonymous sources, reported that Humane had sold 10,000 of its AI devices. But today, only 7,000 sold units have not been returned, The Verge reported yesterday, citing someone "with direct knowledge." The Verge said it viewed internal sales data showing returns outpacing device/accessory sales of about $9,000,000. Internal data also reportedly revealed that 1,000 AI Pin orders were canceled before they even shipped.
Humane didn't respond to Ars Technica's request for comment. Company spokesperson Zoz Cuccias told The Verge that there were inaccuracies in The Verge's report, "including the financial data." However, Cuccias declined to share specifics with the publication, saying that Humane has "nothing else to provide as we do not comment on financial data and will refer it to our legal counsel.”
People are returning Humane AI Pins faster than Humane can sell them, report says
Returned devices are currently e-waste that can't be reassigned, per The Verge.
