Sci/Tech When AT&T promises broadband—but delivers only 300Kbps

tom_mai78101

The Helper Connoisseur / Ex-MineCraft Host
Staff member
Dave Mortimer went house shopping in 2013, and he made Internet speed a top priority. His standards weren’t incredibly high—he just wanted 20Mbps or so to make sure he could avoid some trips to the office.

“I work in IT, so fast speeds are essential for me to work at home,” Mortimer told Ars. “I called AT&T on three separate occasions to verify that this home had U-verse capabilities or, at the very least, 20Mbps. I was told every single time ‘Yes, that service is available at that residence.’” (When contacted by Ars, AT&T was unable to comment on what company representatives told Mortimer in 2013.)

Mortimer also plugged the address into AT&T's U-verse availability checker. The system reported that the home could get the service he wanted, Mortimer said.

But Mortimer learned the truth after moving into the house in Lowell, Michigan, a city of about 4,000 residents. Instead of AT&T’s U-verse fiber-to-the-node service, which could have provided up to 45Mbps, the best AT&T could actually offer him was up to 768Kbps download speeds over DSL lines.

Since it was the only wired Internet option available, Mortimer subscribed.He soon found that the "up to" in AT&T's description was there for a reason; Mortimer said he could only get about 300 to 400Kbps, a fraction of the 25Mbps download speed that meets the US definition of "broadband."


Each day, ISPs are being hated with countless people complaining nonstop.
 
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Accname

2D-Graphics enthusiast
Cant you sue in the US? I mean, if they advertise something they cant deliver this would be fraud over here and reason to sue the shit out of them. Our laws would force them to either:
1) Fix their product so that they can deliver
2) The company has to pay their competition so that those people deliver (oh yes you heard that right)
3) Pay the man an exorbitant sum to make him shut up and forget about it.
 

tom_mai78101

The Helper Connoisseur / Ex-MineCraft Host
Staff member
Cant you sue in the US? I mean, if they advertise something they cant deliver this would be fraud over here and reason to sue the shit out of them. Our laws would force them to either:
1) Fix their product so that they can deliver
2) The company has to pay their competition so that those people deliver (oh yes you heard that right)
3) Pay the man an exorbitant sum to make him shut up and forget about it.
I liked to see you try paying for just the legal fees alone.
 

Slapshot136

Divide et impera
Cant you sue in the US? I mean, if they advertise something they cant deliver this would be fraud over here and reason to sue the shit out of them.
The only internet you can buy* is advertised as "up to X" - if there was some sort of minimum performance level, then yes, unfortunately no service provider will actually commit to anything like that, because you are right, then they would get sued over not delivering what was promised.

*outside of insanely expensive business class tiers
 
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