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London/Hong Kong/New York (CNN) - McDonald’s was hit by a system failure Friday that closed restaurants and disrupted online and app orders around the world, including in the United States, Australia, Japan, Hong Kong, and the United Kingdom.
At about 1 a.m. ET McDonald’s (MCD) “experienced a global technology system outage, which was quickly identified and corrected,” global chief information officer Brian Rice said in a statement posted on the company’s website.
“Many markets are back online, and the rest are in the process of coming back online,” he said. “This issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change.”
Earlier, a cashier at a McDonald’s store in New York told CNN that the store’s IT system went down around 1 a.m. and came back around 5 a.m.
Meanwhile, McDonald’s Japan said in a post on X Friday: “Many stores across the country have temporarily suspended operations.”
In the UK, Maria Avram, who works at a McDonald’s restaurant in London, told CNN that there was a system outage between 6 a.m. and 7 a.m. local time (2 a.m. and 3 a.m. ET), and staff had to take orders in person and tell colleagues in the kitchen what to cook.
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At about 1 a.m. ET McDonald’s (MCD) “experienced a global technology system outage, which was quickly identified and corrected,” global chief information officer Brian Rice said in a statement posted on the company’s website.
“Many markets are back online, and the rest are in the process of coming back online,” he said. “This issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change.”
Earlier, a cashier at a McDonald’s store in New York told CNN that the store’s IT system went down around 1 a.m. and came back around 5 a.m.
Meanwhile, McDonald’s Japan said in a post on X Friday: “Many stores across the country have temporarily suspended operations.”
In the UK, Maria Avram, who works at a McDonald’s restaurant in London, told CNN that there was a system outage between 6 a.m. and 7 a.m. local time (2 a.m. and 3 a.m. ET), and staff had to take orders in person and tell colleagues in the kitchen what to cook.
McDonald’s stores hit by global IT failure | CNN Business
McDonald’s was hit by a system failure Friday that closed restaurants and disrupted online and app orders around the world, including in the United States, Australia, Japan, Hong Kong, and the United Kingdom.
