Gaming Valve Is Not Psyched They Got An 'F' In Customer Service

[tom_mai78101]

Not too long ago, I stumbled across a curious fact: Valve, maker of the world's biggest PC gaming service, was given an F by the Better Business Bureau. Other major gaming companies largely have A's. The culprit? Poor customer service.

According to the BBB's page on Valve, people have filed 717 complaints about Valve and Valve-related products (Steam, games, etc), 502 of which they've failed to respond to. The majority of complaints stem from "problems with a product/service." More tellingly, the BBB says Valve has "has failed to resolve underlying cause(s) of a pattern of complaints."

Here's a summary of the types of complaints the BBB has received about Valve:

"On June 25, 2013, BBB recognized a pattern of complaints from consumers regarding product, service and customer service issues. Consumers allege the games they purchase from Valve Corporation or Steam malfunction, do not work or have an invalid CD key. Consumers also claim the company blocks users from accessing their library of games. Consumers further allege they attempt to contact the company for assistance, but Valve Corporation fails to correct the gaming issues, does not correct credit card charges or issue a refund, or does not respond at all."

"On July 1, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern."

Valve Is Not Psyched They Got An 'F' In Customer Service

Not too long ago, I stumbled across a curious fact: Valve, maker of the world's biggest PC gaming service, was given an F by the Better Business Bureau. Other major gaming companies largely have A's. The culprit? Poor customer service.

kotaku.com

 

[seph ir oth]

Uhm, most the games on their market are not their's, and it is up to individual developers to resolve them.

Is the BBB confused about this fact?

 

[tom_mai78101]

I think they are only concerned about the complaints filed towards a company. It's not BBB's fault for getting the info that a company is getting multiple complaints, because that is what BBB is doing.

It is the end users putting blame on Valve's customer services.