News WENDY’S SAYS ITS AI ONLY SCREWS UP 14 PERCENT OF DRIVE-THROUGH ORDERS

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Fast food behemoth McDonald's is abandoning its pilot AI project with IBM to replace human drive-through workers, according to The New York Times, after it kept on screwing up orders, with at least one customer getting mistakenly hit with hundreds of unwanted chicken McNuggets.

Other fast food chains are going full speed ahead with their AI pilot projects, but errors still abound.

Take this tidbit buried in the same NYT story: Wendy's AI drive-through system requires human intervention in the double digits — 14 percent, in fact, which is a pretty striking proportion.

White Castle has its own AI drive-through ordering system, and it also requires human intervention at a rate of 10 percent, a company spokesperson told the NYT.

futurism.com

Wendy’s Says Its AI Only Screws Up 14 Percent of Drive-Through Orders

Fast food chains like Wendy's are deploying AI in their drive-through ordering systems, but these technologies are error prone.
futurism.com futurism.com
 
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