By using Maive Shadowsong hero in any game gives fatal error

Hi, for the past year or so now, i have been unable to use the maive shadowsong hero/skin in any game... For example, in dota i will random mortred. I want to play mortred because she looks so fun to play. But heres my problem. No matter how i select her, either it be by hotkey, highlight on screen or simply clicking her, i will get fatal error. Sometimes i can click her a few times before fatal error but it's usually straight away. Any ideas on how to fix this? I wouldn't like to resort to re installing the whole game for it, but at this rate i may have to... I am desperate to use mortred, and this hero in any other game in which it is available to me.

If anyone can fix my problem you get my gratitude and you win +10 free internets. Thanks.
 
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