Slapshot136
Divide et impera
- Reaction score
- 471
you know those companies that you need to call and check on almost every month about a bill not being what it should be or your service not being as advertised? those that whenever you call you need to listen to their "this call may be recorded for quality assurance purposes" message whenever you dial their 1800 xxx xxxx + a few more digits? I was wondering if it's legal to record the call so that I can have some sort of evidence of them saying that they will do something, but whenever I ask if I can record the call, they hang up on me - so my question is if it's legal to record the call on my end, knowing that they record it on their end, or if they are allowed to just hang up on me? as far as actually doing it it wouldn't be hard at all, I just need to change a setting, but since they always say that the call is being recorded, does that mean that I must also announce my intent? I have googled a bit but it seems to be ambiguous, with no cases going to court to prove it either way
p.s. - sorry for the rant, here's the TL; DR version:
when you hear the "this call may be recorded for quality assurance purposes", can you also record the call? do you need to announce it? are they allowed to hang-up on you when you ask if you can record the call?
p.s. - sorry for the rant, here's the TL; DR version:
when you hear the "this call may be recorded for quality assurance purposes", can you also record the call? do you need to announce it? are they allowed to hang-up on you when you ask if you can record the call?