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DirectX 8.1 Programs May Stop Working on Computers with AMD Processors (Q321178)
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The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
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SYMPTOMS
On computers with an AMD processor, programs that use Microsoft DirectX 8.1 may quit without displaying an error message. The same programs work correctly on computers with Intel processors.
CAUSE
The DrawIndexedPrimitive function stops working without displaying an error or debug message. This occurs because of a code error in the AMD-specific optimized code. This code error may lead to heap corruption.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE : In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------
06-May-2002 13:51 5.1.2600.44 1,180,672 D3d8.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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Published Jul 8 2002 8:01AM Issue Type kbbug
Last Modifed Jul 8 2002 8:01AM Additional Query Words
Keywords kbWinXPpreSP1fix
--------------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
--------------------------------------------------------------------------------
SYMPTOMS
On computers with an AMD processor, programs that use Microsoft DirectX 8.1 may quit without displaying an error message. The same programs work correctly on computers with Intel processors.
CAUSE
The DrawIndexedPrimitive function stops working without displaying an error or debug message. This occurs because of a code error in the AMD-specific optimized code. This code error may lead to heap corruption.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE : In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------
06-May-2002 13:51 5.1.2600.44 1,180,672 D3d8.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
--------------------------------------------------------------------------------
Published Jul 8 2002 8:01AM Issue Type kbbug
Last Modifed Jul 8 2002 8:01AM Additional Query Words
Keywords kbWinXPpreSP1fix
